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Links

We've come across the following sites that are of value...

 

Gadria - our Australian partner for delivery of UGRs® change programmes
Stef Du Plessis and Assiciates - our South African partner for delivery of UGRs change programmes
Terrific Trading - Jurek Leon has some great things to offer on services, sales and marketing - worth a look...
Graham Harvey - Author and speaker Graham Harvey shares some special insights into service
Ian Berry - President of the National Speakers Association of Australia and author of 'Increasing Profits Without Hurting People' - worth a visit
The Wow Awards - really nice to see a site dedicated to highlighting great service. The Wow Awards, under the leadership of Derek Williams, profiles high performing companies in the UK. A good site!
Service Audits & Market Research
- a Western Australian based company that provides quality research services. The site is worth a look - while you are there, read the Fact Sheets - some interesting material!
eCustomer ServiceWorld - a great site for resources on a range of service related issues. Also the company that organises the very impressive European Conference on Customer Management. Worth a look!
AMT - our friends at Active Management Techniques provide a range of quality information on service, CRM and a powerful concept called I-CR - worth a look
SOCAP Europe
ThinkHDI - the company that organised the 2000 and 2002 World Conferences on Customer Service Management, and the Annual HDI Conference. A great resource.
The Power to Wow - friend and expert presenter Jerry Fritz, offers some great tips and insights
Wow Coaching - US colleague, Mark Rosenberger is an author and service expert. A site worth visiting...
IOMA - huge resource for management-related information

 

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