More About UGRs
Steve Simpson created the concept of UGRs®, or ‘Unwritten Ground Rules’ as a tool to help leaders understand and manage workplace culture.
Since teaming up with his great friend and business partner, Stef du Plessis, the concept has been developed enormously and is now receiving acclaim across the planet.
One way of understanding UGRs is to consider some in a company:
- At our meetings it isn’t worth complaining because nothing will get done
- The only time anyone gets spoken to by the boss is when something is wrong
- The company talks about good customer service, but we know they don’t really mean it, so we don’t really have to worry about it
Steve and Stef have created a range of strategies that can be implemented in organisations to strategically improve workplace cultures. There are two broad streams of initiatives that have been developed. One stream relates to systematic processes that need to be put into place to ensure that UGRs are 'top of mind' in the organisation. The second stream of initiatives relates to improving skill sets of both leaders and staff.
To gain maximum value from UGRs requires organisations to proceed through the following five-step process:
Envision - Clarify the Key Cultural Attributes (KCAs) necessary for the organisation’s future success (or alternatively, reaffirm the organisation’s Value Statements)
Assess - Evaluate the current culture in terms of the KCAs (or existing Value Statements), and implement improvements based on that evaluation
Teach - Familiarise as many people as possible, and especially leaders, with the UGRs concept
Involve - Involve people in creating and prioritising aspirational positive UGRs - linked to the KCAs or Value Statements - by which they would like to characterise the organisation into the future
Embed - Identify and implement strategies to embed the aspirational positive UGRs
Using UGRs to Boost Culture
Like to use UGRs to boost your culture? There are a number of options open to you:
- You are free to browse the extensive range of information at this site (including the original UGRs book) and use it as you see fit, while giving due credit to the authors
- You can book Steve and/or Stef to do a presentation at an upcoming meeting or conference. Steve and Stef work both independently and together for presentations
- You can contact us to gain a fix on your current UGRs via a UGRs Stock Take
- You can contact us to speak about the training of in-house Culture Champions - who are armed with skills and resources to effect culture change
- You can participate in a public Train-the-Trainer Programme - an exciting new initiative to train in-house people. Again, contact us if this is of interest
Click on the player below to listen to a recent interview of Steve Simpson for Sky Radio.