Evaluate the current culture in terms of the KCAs (or existing Value Statements), and implement improvements based on that evaluation In this section, we have some resources related to the important stage of assessing the current UGRs. Sometimes called a 'UGRs Stocktake', this section shows how to undertake a UGRs assessment, and what to do with the results.
What is a UGRs Stock Take?
A UGRs assessment or ‘stocktake’ enables you to get a fix on current or prevailing UGRs. There’s a really simple way of doing a stocktake – you simply get people to think about the organisation in terms of ‘this is the way we really do things around here’, and then to complete the sentence to various lead-in sentences.
The lead-in sentences can include:
Around here, safety is…
Around here, being open and honest gets you…
Around here, if you mess up…
A complete bank of possible lead in sentences is available in the resources section (below). There are two options in terms of getting people to do the UGRs stocktake – one is manual, the other is electronic.
The Manual Approach
We recommend you do this after you have introduced people to the UGRs concept. You give people up to four index cards (or pieces of paper) and ask them to complete the sentence to the same number of lead-in sentences, one per index card.
Instruct them not to write their name on the paper – you want to keep it anonymous..
After each sentence has been completed, collect the index cards so that all responses are grouped. Repeat this for every lead-in sentence.
Warning – do NOT do this too many times, as people will lose interest and their responses will be less valid. Our thinking is that around four or five is the maximum number.
After you have completed the lead-in sentences, there are two options open to you:
You can divide the group up into four small groups, and give each group one set of lead-in sentences. You should instruct them to:
- Calculate the percentage of positive, neutral and negative responses
- Talk about what the key messages are from the responses
- Assess the extent to which the responses impact negatively on bottom line performance (on a scale ranging from 0 to 10 where 10 is bad!)
- You can take them away and analyse them outside of the session
The Electronic (or web based) Approach
We have the facility at the UGRs.net web site to agree on a set of up to 12 lead-in sentences to place into a dedicated web page. We deliberately limit this to 12 lead-in sentences to ensure people will not lose interest when completing it.
At the UGRs web site, after each lead in sentence is completed we ask the respondent to categorise whether their response has a positive, neutral or negative impact on the organisation overall. This self analysis allows us to report on the percentage of positive, neutral and negative responses for each lead-in sentence.
In addition we can include up to three demographics for your organisation. These demographics can include the respondent's division, whether they are management or non-management, the geographical location etc.
The demographic data enables us to analyse results based on each of the demographics collected.