As a reader of Cultural Intelligence, you will know of the considerable work that has gone into the Unwritten Ground Rules or UGRs® concept over recent years. You would also know that the work hasn’t stopped either! Below is an insight into recent work into perceptual lenses… I have defined UGRs® as people’s perceptions of

In most organisations, power is seen to rest in the hands of managers. The more senior the manager, the more power. Yet in reality, power rests with each and every person in a team. Sometimes exercising that power can have significant effect – and sometimes it can be off-handed and unintentional. Read on… Can you

As customers, we have all-too-often heard the same justification for an organisation not responding to our request – the dreaded ‘policy’. “It’s not company policy” is often the first response to an unusual or difficult customer request. In the article below, Steve Simpson recommends a policy reversal – one that is imposed on all staff

Have you ever noticed that some people have a magnetism about them – they seem to draw people to them? Steve Simpson contends that people are not the only ‘magnets’ in organsiations. He contends below that the topic of conversation can often be drawn to negative issues – and this is something about which we