Most mid and large sized organisations have Values Statements. In many cases, these are a powerful tool to galvanise a team and to maximise the performance of the organisation. Yet in other cases, Values Statements and other documents can do harm… Many businesses make proclamations about the way they operate. Internal documents often centre on

Most organisations have an impressive list of Values Statements that are framed and adorn the walls of corridors and offices. But how much do they really impact on people? A recent email from one of our readers suggests that they count for nothing if the UGRs contradict them. Here’s a slightly edited version of the

Steve Simpson’s recently released book – UGRs: Cracking the Corporate Culture Code – talks about the powerful impact that Unwritten Ground Rules have on the levels of service provided by any organisation. Unwritten Ground Rules apply in contexts other than work however – as Steve recently discovered in an article that discussed Unwritten Rules in

The concept of UGRs® (Unwritten Ground Rules) has enabled people to understand their organisation’s culture, and to put in place strategies to improve it. One of the challenges people face in understanding their own culture is to get a fix on prevailing UGRs. Steve Simpson’s recent insights are below. Read on… In my first year